What sort of health and wellness services do you provide?
Our staff is committed to serving our customers to the best of their abilities using a knowlegeable, science-based approach to food and nutrition. We have nutritionists on hand to help assist you with all of your dietary questions as well as aid you in understanding the many products and their helpful benefits. We view our role in the industry as an educational one. We work to give you the knowledge you need to make an informed decision about your health.
That being said, we're not medical professionals! Health Canada regulations state that most health and wellness industry members are unable to suggest products, diagnose health events, or perscrible supplements or medications. Not to worry though! We might not be health care professionals, but we sure know a lot of people who are! You can check out information and links to all of our affiliated health care practictioners here. We're positive that you'll be amazed at the professionalism and compassion of the wonderful practitioners in our community.
Do you deliver?
We do not deliver products at this time. If you are short on time and need some help or need an item put aside, we would be more than happy to help you in whatever way we can.
For seniors, the City of Waterloo offers a service to assist those who need help shopping. The service is subject to volunteer availability and costs $9 per shopping trip. Call them at 519-579-6930, TTY 1-866-786-3941 Monday to Friday from 8:30 a.m. to 4:00 p.m.
The Community Support Network offers a similar service for seniors in Kitchener and Cambridge. Call (519) 772-8787 for more information on their services or to register.
I'm new to a dietary restriction (gluten-free, dairy-free, vegan, etc). What can I eat?
Lots of things! Visit our Special Diets section to read more. We carry a host of products that cater to a variety of dietary needs. Whether you're looking for allergen free foods or foods to fit your specific dietary lifestyle, we can help. You can always send us an email or call with questions, or better yet, come into the store and talk to one of our knowlegeable staff. All our staff are pasionate about nutrition and can help introduce you to the products you need for yourself and your family.
Do we offer discount programs?
Yes, we do!
Our discount days are offered to seniors and students which provides a 10% discount on all items excluding Bakery, Produce, Frozen Goods, and Meat. Be sure to show valid photo I.D. to recieve our student/seniors discount. We currently accept students from: UWaterloo, Laurier University, and Conestoga College.
Tuesdays are our Seniors Day with Student Days on Wednesdays.
We are also a member of the Vicinity Program. We give 1 point for every $1 spent in our store, before tax. Your total of 50 points may be redeemed for $1 off the total of your purchase at any time. These points can accumulate and when you total 1,000 points, you have succeeded in reaching $20.00 off your order! We ask that points not exceed 1,000 at any redemption time.
When are your delivery days for fresh breads and produce?
The key to finding the best food in Kitchener-Waterloo is knowing when the food comes in. Many of the best suppliers only come to our area once or twice a week, so knowing which days they come is invaluable information for those who have an eye for freshness. We have listed some sought after products for you below. Please note that all times are approximate.
- Pfennings - Tuesday & Friday (2PM)
- Mike & Mike's - Wednesday (12PM)
- The Working Centre - Thursday (4PM)
- Vegehut (Monday & Wednesday 12PM)
- Grainfield (Thursday 12PM)
- Organic Works (Tuesday 4PM)
- Wholegrain Bakery (Tuesday 9AM)
- Wednesdays and Fridays (between 11AM and noon)